Customer Care

Standard shipping within Australia

The service is a regular Australia Post Parcel and will be delivered between 2-10 business days. As a guide: Melbourne delivery is usually within 2 business days. Sydney, Brisbane and Adelaide delivery is usually within 3 business days. Other capital cities and regional areas up to 10 business days.

I highly recommended traceable postage on all orders but if you would prefer standard post I am happy to offer this option when purchasing one teething ring. Standard post is $2.50 but tracking is not provided and therefore I cannot be held responsible for loss or damage once your item has been posted.

Express shipping within Australia

Australian Express Post service is available for orders within the Australia Post Express Post network. Express Post parcels will be delivered within 2 business days.

Standard shipping within Australia

Standard Shipping (Tracking)

0.125 kg - 0.5 kg

0.501 kg - 3.0 kg

3.0 kg - 5.0 kg

Standard Shipping Teething Rings (No tracking)

0.0 kg - 0.124 kg

 $8.25                      

$13.40

$17.10

 

$2.50

Express Post (Tracking)

0.0 kg - 0.5 kg

0.501 kg - 3.0 kg

3.01 kg - 5.0 kg

$10.55    

$14.80

$24.15

International Orders (Tracking)

Asia (Tracking)

0.0 kg - 0.5 kg

0.501 kg - 1.0 kg

1.1 kg - 1.5 kg

$20.40   

$33.50

$44.60

USA/Canada/France/Germany/Ireland/Italy/Norway/Sweden/Switzerland/Spain (Tracking)

0.0 kg - 0.5 kg

0.501 kg - 1.0 kg

1.1 kg - 1.5 kg

$21.10

$36.70

$49.55

Rest of World (Tracking)

0.0 kg - 0.5 kg

0.501 kg - 1.0 kg

1.1 kg - 1.5 kg

$27.20

$50.40

$63.55

NZ (Tracking)
0.0 kg - 0.5 kg $11.77
0.501 kg - 1.0 kg   $28.15
1.1 kg - 1.5 kg $36.55

Netherlands (Tracking)
0.0 kg - 0.5 kg

   $25.20   

0.501 kg - 1.0 kg   $46.10
1.1 kg - 1.5 kg

  $63.55

UK (Tracking)  
0.0 kg - 0.5 kg $25.20
0.501 kg - 1.0 kg

   $46.10

1.1 kg - 1.5 kg   $63.55

When are orders dispatched?

Within 2 business days from Melbourne via Australia Post. Shipping times are estimated at between 2-10 business days depending on your location within Australia. We deliver using Australia Post (Regular Parcel Post and Express Post available).

Refunds/returns

Dougie organic does not accept returns/refunds unless there is a fault with the item. Please contact dougie organic via email within 2 days of delivery, for us to arrange for it’s replacement, exchange or refund. Please do not send the item(s) back until you have contacted us first. No refunds or exchanges will be given for packages returned without prior communication. Please note no exchange will be given for goods if you change your mind.

Payments/orders

Orders are shipped when payment has been received, and will be cancelled if payment is not received within 48 hours. Pricing is in Australian Dollars (AUD). dougie organic reserves the right to change pricing at our discretion and without notice.

dougie organic uses Shopify as our credit card payment gateway, which ensures your credit card details are recorded in a highly secure encrypted environment.

Wholesale

Please contact dougie organic regarding wholesale information. (dougieorganic@gmail.com)

Privacy policy

Your information is solely used to process your order and will not be shared with other parties. Payments are processed using a secure service. You will only be contacted with promotions and announcements if you have opted-in to email and newsletter updates.